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4 Of The Most Common Challenges Facing IT Customer Support Staff

Posted by on Jul 26, 2016 in Uncategorized |

When you’re trying to sell the newest software or hottest gadget, you’re going to end up with a lot of customer service requests that are highly technical. Hiring the right IT customer support team is a good start, but you also need to prepare them to face common challenges to ensure the quality of service remains high no matter what happens. Prepare your team for these four common challenges to optimize your IT customer support experience. Going Out of Scope For example, consider a situation in which a company offers data services for mobile devices. Obviously the support team is well-versed in handling issues with the service itself, but many calls will likely involve issues with the various devices that have nothing to do with your company. You should decide from the beginning if your team will train to handle these out of scope requests, refer callers to a different support line, or take a different action to resolve the problem. Developing Empathy Did you know that it’s not technical ability that customers value in a support technician, but rather empathy for their problems? It may seem like something you can’t train, but there are plenty of training programs available specifically for increasing employee empathy skills. You can also tailor your response scripts and handling techniques to reflect a higher level of compassion and care for the issues bothering your customers. Just letting your IT support team know that customers are looking for a sympathetic response rather than a highly technical one can help them better tailor their approach to a challenging situation. Providing Consistency It’s very frustrating for a customer to get amazing support one day and receive little to no help the next time. Creating consistency across the tech support experience spectrum can be tricky, but it is possible if you’re dedicated to monitoring customer feedback and acting on it. Customer feedback is your best tool for identifying when a particular support team member needs more training or replacement, or when there’s an issue with your processes that is interrupting the quality of service provided. Giving your team the best possible software and other tools also helps them maintain a great experience across a wide range of customers.  Connecting with Engineering Imagine that your customers are reporting a bug or flaw in your software, but the engineering team is never receiving notifications of the problem. This problem can be created by IT customer support team members who fail to push through work orders, or software that doesn’t communicate clearly between departments. Discover why there’s a disconnect between support and engineering and solve it promptly if you want your customers to feel like they’re actually being heard when they call for...

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Tips For Using Metal Evaluation Software

Posted by on Jun 27, 2016 in Uncategorized |

If you have decided that you are going to use metal evaluation software in order to make the most of your time and money, you are going to need to be sure that you optimize your usage proceedings. This will allow you to take the extra step of using the metal evaluation software without it taking too much time to use, thereby optimizing your time savings. Here are some tips for making sure that you are using the metal evaluation software as efficiently as possible. 1. Separate Tools Most software that is used for evaluating and planning metal related tasks will have an option to remove some of the tools from the toolbar into a separate toolbar so that you aren’t constantly going through all of your tools each time you need to make a change. Make sure that you take full advantage of this feature by paying attention to which tools you are using together and then creating a separate tool bar for these tools. Put any tools that you don’t need into their own toolbar and minimize it so that you don’t accidentally find yourself going through a useless set of tools. This will allow you to stop from getting slowed down. 2. Configure Your Viewports Whenever you set up a new project, take the time to set up new viewports rather than manually dragging the camera back and forth. Set up viewports on the front and back, as well as on the sides so that you can use a hotkey to switch between the views of the metal that you are trying to evaluate. This saves you time. You can save your camera settings in a file once you have done it once and upload it to all of your future projects. 3. Set Up Loose Connection Detection Finally, make sure that you enable or set up loose connection detection. This is a specific filter that checks the strength of the various connections, such as welds or other connectors, between two pieces of metal. It will be able to alert you if the connection is loose or not, allowing you to take steps to fix the problem before it even goes into production. Setting up loose connection detection makes it very easy for you to simply get the job done as quickly as possible without having to redo any of your work. For more information, talk to a company that specializes in metal evaluation software. Contact a business, such as CTOME – Software & Consulting Inc., for more information....

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Tips For Laying Out Your Printed Circuit Board

Posted by on May 22, 2016 in Uncategorized |

If you have decided to order a printed circuit board, or a PCB, from a manufacturer, you are going to need to make sure that you specify the types of connections that you want in order to make sure that the board works for you. Here are some tips for laying out your PCB so that it is the best that it can be. 1. Use Separate Force and Sense Connections Near the Load Your first step is to make sure that you are using separate force and sense connections near the load. The reason for this is that you want to be absolutely sure that your PCD does not suffer any errors should the voltage drop from the force to where it is sensed. This could cause your PCB to use the incorrect logic and cause problems in whatever you are using it to run. If you use separate force and sense connections, it will be impossible for the errors that would result after a drop in voltage to even be picked up, allowing your PCB to continue to function normally and continue running your machine. This will only work on PCBs that include negative feedback. 2. Keep Your Ground Plane Large and Free of Anything Impeding Flow of Energy You want to be sure that you allow the energy to flow free through the ground plane of your PCB. This means that you don’t have any connections that overlap that could cause the energy to be diverted. In order to avoid these impediments, you can simply keep the area that your ground plane takes up large enough to handle all of the connections and allow you to lay out your circuits so that no two connections have the chance to divert one another. 3. Avoid Using Sockets Finally, don’t use the traditional sockets for the integrated circuit ground pins. Instead, solder them so that they are directly touching the ground plane. This will allow you to further minimize the chances that there will be any resistance. If you are creating a PCB that is designed to run at a very high speed, you need to be absolutely sure that you don’t use the sockets because they will create too much resistance to allow the speed of energy transfer that you need. For more information, talk to a company that specializes in manufacturing PCBs, like Streamline Circuits. They will be able to look over your circuit design and let you know if you are creating the most effective layout...

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How To Choose Between Television Repair And Replacement

Posted by on Apr 6, 2016 in Uncategorized |

Did you purchase a big screen TV a few years ago, but now the picture is starting to look less than ideal? Have you been looking at new TV models, but nothing seems to fit with what you want? While many people today often view a television as a disposable appliance, the truth is that most TVs will last for quite some time. Getting your TV fixed may be a better option than simply replacing it. If you’re trying to decide between repair and replacement, here are some things to consider: Warranty: If you had the foresight to purchase an extended warranty that still covers your TV, the cost of your television repair may be free or nearly free. Check your warranty paperwork to find out exactly what the requirements are for getting your TV repaired. Some warranties require sending your electronics to a specific repair center, where you pay for shipping. This can be almost as expensive as simply purchasing a new television, once you add up the cost of the shipping container, the shipping costs, and insurance that the repair center may require. Other warranties will cover the cost of a repair technician to visit your home. If you have this type, you may still have to pay a nominal fee, depending on your warranty terms, but it could also be completely free. Size: How big of a TV do you have? If you don’t have a warranty, replacing a very large TV is almost certain to cost more than television repair. On the other hand, if you have a smaller television, repairs may actually cost more than purchasing a newer TV with a larger screen size. Unfortunately, without a repair technician seeing your TV, it can be difficult to tell if the repair will be expensive or not. Your huge television could need the whole screen replaced, while your smaller one may simply need to have some connections tightened. Make sure to get an estimate before making a firm decision to replace your TV. Familiarity: An often overlooked aspect when trying to decide whether to repair or replace is your comfort level. Right now, you probably know every control on your TV and which volume level is just perfect for your favorite shows. If you purchase a new TV, even if it’s by the same manufacturer, the controls could be vastly different. While you can get used to the remote being in a different configuration or needing to put the volume level at 10 instead of 7 for a favorite show, a new television can still take some time to get used to. If you’re happy with the way your TV is and don’t want to learn another configuration, television repair may be the best option for you even if the price is comparable to...

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What Could Go Wrong Without Regular Computer Hardware Maintenance?

Posted by on Feb 18, 2016 in Uncategorized |

Unless you’re an experienced technician, it’s hard to see the wear and tear that takes place in multiple parts of the computer. Software maintenance is necessary when it comes to security patches and cleaning inefficient file locations, but the need for hardware maintenance can be harder for the average user to see until systems begin overheating and entire systems fail to start. Take a look at a few hardware maintenance areas to understand the necessary upkeep. Heating Issues And Hardware Durability Dust collection is a serious issue, but it’s not an immediately noticeable issue. Hardware systems from server racks to desktop computers can operate with nearly unnoticeable changes with a bit of dust, and users without much technical skill may not notice the performance issues that plague their systems—or, they may blame something like a virus instead. When dust builds up inside a system, it increases the heat and the speed at which heat accumulates. Although all areas have different dust compositions, dust generally acts like a blanket that insulates the inside and outside of the system. As the dust problem becomes even more drastic, the fans can slow down due to being slightly jammed by the dust or stop completely. Instead of burning completely, modern processors are designed to operate at slow speeds in order to safely manage higher levels of heat. This means that your systems won’t deliver proper performance in a timely fashion, and that certain moving parts may wear out faster. Card/Chip Creep And Other Gradual Failures An old computing problem named chip creep can be extended to similar problems that plague modern cards and other slot or pin-connected components. Due to high temperature changes, a video card, memory stick, network card or any component can slowly begin to come out. Thankfully, the solution is to simply put the component back in place, but there are a few problems before the component is fully removed. With any interface cards, data is transferred as electricity or light, and the metal contacts or pins are used to move information at a set rate. If the component is slightly out of the slot, but still working, you’re actually moving information at a slower rate. The rate could be negligible, but it could also be the cause of some performance issues. A slight timing difference in network systems or a program that absolutely must have an expected amount of data at an expected time could result in delayed traffic or complete crashes. This creep problem can also happen when a cable is tugged or tripped over by accident. With data center hardware maintenance companies on your side, you can rely on period checks to make sure that your devices are properly cleaned, connected and maintained in generation. Contact a maintenance professional to discuss a schedule that works for...

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Tips For Buying The Best Internet For Your Office

Posted by on Dec 23, 2015 in Uncategorized |

Are you a small business owner looking for a new internet network? If you have recently moved into a new office and need to obtain internet service from a new provider, there are a few things to consider to ensure you get the best performing internet network. So, when shopping for your company’s network, be sure to do the following when searching for internet providers: Avoid Capped Bandwidth Connections: Because you are a small business, making sure that all of your employees have the same quality and speed of internet is important. If you shop for a network that has a capped bandwidth, then the speed of your entire network can be compromised if one of your employees is using his or her computer to download large files or stream high-quality videos. To ensure your staff have the same high-speed connection regardless of their use, you will want to shop from a provider that offers unlimited bandwidth.  See if Your Hardware is Compatible: Do you already own hardware, like a modem, wireless routers, and Ethernet switches? If you do, you likely have a setup design for your company’s use. To ensure you can keep this network design and layout, you will want to shop from a provider that doesn’t offer strict requirements when it comes to the hardware that is needed for your network.  View Download and Upload Speeds To Ensure Performance: To help increase productivity, you will want to be certain that your employees are able to install programs, download large files, and even share files across the network without having to wait too long. To ensure your network is fast and reliable, you will want to be certain that you are buying a network that has fast speeds for both upload and download use. This will allow your staff to utilize and maximize the overall network’s performance, so that they can do their job without having to wait for files to upload or download. So, don’t just assume you only need fast download speeds, as your network’s upload speeds can be just as important, especially if your company does a lot of file sharing.  By applying these tips into your shopping process, you will be able to find a reliable network that you and your employees can use without poor internet connections or slow download and upload speeds. So, rather than rush your shopping experience, take the time to take advantage of the benefits that these tips can provide for you. Contact a local internet service provider to learn...

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Interested In Game Streaming? Your Video Card Needs To Be Ready

Posted by on Nov 9, 2015 in Uncategorized |

Gaming has exploded in recent years with many new, amazing ways to have fun. In addition to playing games, gamers are enjoying fun fan renditions of gaming music, parodies, amateur game design and even watching other players. Streaming live or recorded video of gameplay (sometimes called Let’s Play videos) can create an audience out of thin air, but you’ll need the equipment to make your streaming presentable and enjoyable. Take a look at a few things you’ll need to support a game streaming hobby, or even branch off into a gaming personality career path. Computer Requirements For Game Streaming Gaming computers already have a higher set of requirements compared to the standard computer. Although the bar of computer performance is always changing as new games and ways of producing amazing graphics are made, the main difference is the video card. Like all expansion cards, a video card (also known as a graphics card) delivers new functions that a card-less computer can’t perform on its own. Video cards hold specific instructions for rendering (creating) the amazing visuals and reactions that happen in your computer games. These graphics aren’t like movies, animated series or any other videos that you could play on any modern computer. Those graphics are predetermined; they’re made already and your computer is simply replaying a series of pictures. Video cards take specific commands and create unique results, such as the moving shadows and color schemes as your game character moves through different environments, or the way certain spells or abilities work in fantasy games. The commands for these complex graphics are handled by the video card’s Graphics Processor Unit (GPU). Look familiar? Your computer has a Central Processing Unit (CPU) with a similar acronym. This is because the GPU is a CPU specifically for your video card–your video card is a small computer on its own! It’s just for managing those graphics, but it also takes some of the processing and memory usage that the CPU would otherwise have to handle on its own. Video Card Specifics For Streaming To create graphics on your computer, you need a video card. That’s the summary of the previous section, but what about creating a video for streaming? Although there are multiple ways to handle streaming, the best answer is quite simple: you need a second video card. Streaming is simply recording your gameplay and sending it back out of the system. You can use a single, powerful video card to handle the graphics creation and streaming, but there will almost always be some performance lost, as the video card has to perform two jobs at the same time. A second video card can split the load evenly by sharing resources or by dedicating one card for input and another for output. The configuration is different for every card brand and even specific models, so be sure to ask an IT consulting group for some help if you want to connect your system to the next wave of gaming entertainment. Contact an IT consultant to discuss computer design, Internet connections and even video production options for game...

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3 Features To Look For When Purchasing A Pipe Inspection Camera

Posted by on Sep 23, 2015 in Uncategorized |

If you have ever experienced leaking pipes, you know how expensive it can be to repair leaking pipes to their working condition. To help reduce the chance of a pipe disaster in the future, it’s important that you inspect the condition of your pipes on a regular basis. Getting a good look at the interior of your pipes can be a challenge, but having the help of a pipe inspection camera makes the job easier. Here are three features that you should be looking for when investing in a pipe inspection camera in the future. 1. Sidewall Scanning Capabilities Having the ability to see every inch of the interior of your pipes is essential when it comes to identifying potential problems. In order to ensure that you are able to see not only straight ahead but to thoroughly inspect the walls of your pipes, you must have a camera with sidewall scanning capabilities. Be looking for a camera with a lens that can rotate in any direction, which will give you the chance to inspect the top and bottom of your pipe interiors to check for corrosion or decay. 2. High Resolution Recording Being able to see the dark interior of your pipes is difficult enough without having to battle a low resolution camera. Resolution, which is the number of dots that make up an image on your screen, plays an important role in determining the clarity of the image that is transmitted. Inspection cameras with higher resolution recording capabilities will be able to produce clearer, sharper images. By investing in a high resolution camera, you ensure that you will be able to see any damage that exists within your pipes clearly in order to determine how best to repair the damage in the future. 3. Wireless Connectivity The last thing you want to do is battle a bunch of cables while trying to feed an inspection camera through your pipes. Thanks to advancements in today’s technology, you can control your inspection camera remotely via a wireless connection. Having the option of using wireless connectivity makes it more convenient to check the condition of your pipes on a regular basis. Keeping your pipes in working condition can be a challenge, but having the right inspection camera makes it easy to identify small problems before they become serious. Look for a pipe inspection camera with sidewall scanning capabilities, high resolution recording, and wireless connectivity, and you will be able to easily inspect your pipes in the...

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Where Can I Fly My Drone?

Posted by on Aug 14, 2015 in Uncategorized |

The safest place to fly a drone is on your own property. But if you want to venture farther away from your property, there are limits on where you will want to fly your drone if you want to avoid breaking the law. Also, out of common courtesy and a desire to avoid ruining your drone, you will want to take precautions.  Following the Law Learn about the city and state laws in your location regarding invasion of privacy and disturbing the peace. Depending on your location, you may be charged with a crime if you aren’t careful where you fly a drone. There are specific areas you cannot legally fly a drone. Where You Cannot Fly a Drone Drones must be flown below 400 feet. They must be flown in the view of the operator. They must be kept at least five miles away from airports. The farther that you fly out of your line of sight, the more likely that you will lose control of your drone and that it will crash. While you can rely on the camera, you will only be able to see what the camera sees and may not notice if there is something above or below you. Even if there are not yet any regulations covering the flight of drones, you should avoid flying a drone in a heavily populated area because you can cause an injury if you lose control and the drone falls or flies erratically toward someone’s head. Drones can cause damage to cars and buildings. The more crowded the area, the more likely that you will accidentally destroy your drone by crashing it. When Not to Fly a Drone Drones are light, and, on windy days, it can be more difficult to control one. Also, avoid flying a drone when there is less light because you will have a difficult time seeing anything except the drone due to the lights on the drone. Plus, since drones are most often used for photography and cinematography, there isn’t much of a reason to fly at night anyway. When You Need a License While you can fly a drone without a license, normally, if you would like to earn a profit from your drone, you will need to apply to the FAA for a commercial exemption. For example, if you intend to fly a drone to film a movie or to engage in a site survey, you will need an exemption. But as the government catches up, you may need a license in the future. To find out about the dji phantom 3 drone, do an online...

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Malfunctioning Electrical Outlets & Getting The Problem Fixed

Posted by on Jul 6, 2015 in Uncategorized |

Did the electrical outlets in your house suddenly stop working? If you recently plugged in a high voltage electronic device, it is possible that it is what caused problems for the outlets due to you not having an electrical panel that is sufficient enough for the power demands. In this article, learn what else can cause electrical outlet problems and how an electrician can help out. What Leads to Electrical Outlets Not Functioning? The most common reason for your outlets to stop working is that the circuit breakers tripped in the electrical panel. Basically, the circuit breakers are designed to automatically turn off when the outlets are overloaded with too many electronics. It is not a good idea to turn the breakers back on all of the time before seeking help from an electrician to inspect the problem. You don’t want to end up with your house catching on fire from too many electrical volts flowing through the wires. Electrical outlets can also overheat from there being a short in the wires, which leads to the circuit breakers tripping. You can usually tell when the wires in outlets are overheating because it has an effect on the covers by causing them to become discolored. The outlet covers may also melt from the excessive amount of heat. What Can Be Done to Make Electrical Outlets Functional? Being that the circuit breakers trip when the outlets stop working, it is possible that you need to upgrade the electrical panel in your home. You may not have a sufficient amount of amps in the panel to handle all of the electronics on your house. It may also be necessary for your electrical outlets to be rewired if they are damaged. The wires may not be the right size, especially if you have an older home that has never undergone an electrical upgrade. Small wires can lead to arcing in outlets, which is when electricity jumps a gap between two electrodes. What Does it Cost for an Electrician to Repair Outlet Problems? If the electrician determines that you need to upgrade the electrical panel, you are looking to spend at least $2,000 or more for 400 amps. You may also be charged at an hourly rate that is estimated to be $30 or more. The complexity of the task is what will determine the overall price. Bring your outlets back to a functional condition as soon as possible by hiring an electrician, such as those at Meserve...

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Managing Mobile Communications With The Main Office

Posted by on May 26, 2015 in Uncategorized |

Boosts in Internet technology, cell phone technology and the computer world in general have made amazing new ways to maintain communications, get work done and collaborate without being cooped up in the same office or stranded from your team with no hopes of contributing. If your business or work group needs a new way to stay on the same page and get more done while spending less time figuring out how to get things done, consider a few ways that a Mobile Voice over IP (MVoIP) suite can help you work better. MVOIP Is More Than Just Talk One of the main advantages of MVOIP is a set of technologies that are already in use in business and homes across the world. The standard smartphone can talk or use data to access the Internet with cell phone company towers or their own wireless Internet connections. Users around the world take advantage of programs or “apps” used to do everything from write documents to play games. Many VOIP programs exist in app form that can turn your smartphone into a potentially free calling device. An MVOIP professional can design or suggest an MVOIP suite that will allow you or your colleagues to communicate with you when cell service isn’t available. As long as there is some sort of Internet that the phone can connect to, the person with the mobile device can get connected and start calling. MVOIP suites can be designed to join conference calls with the touch of a button, record discussions or even send specific files. If the email service that your coworkers or colleagues use is unavailable, a built-in file transfer system can send the information to others as necessary.  Security Through Obscurity Many public Internet services are under constant attack. It isn’t a single organization or ideology at play; hackers can break into systems for any reason, ranging from targeted theft to boredom and curiosity. In order to be a target for hacking, potentially hackers need to know that your service exists in the first place. By consulting an MVOIP professional for a customized mobile communications suite, you reduce the number of people who know about your service. The likelihood of outside hackers attacking your system drops significantly, and you can pass information around with a bit more confidence in security. There is no such thing as a perfect defense. A thief could still physically steal the device and learn of the suite, or a less technically-savvy user in your group may expose the program to others by connecting to an unknown computer, but security is more about making as many useful defenses as possible without making life difficult for those who need access. Contact an MVOIP professional to discuss your voice and data...

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